Frequently Asked Questions
Everything you need to know about bringing Solara style into your home.
What is the standard shipping timeframe for furniture items?
Most furniture and large decor pieces are processed within 2-3 business days and typically arrive within 7-10 business days depending on your location.
Do you offer international shipping?
Currently, Solara Home ships to all 50 U.S. states and Canada. We are working on expanding our international shipping options in the near future.
What is your return policy for home textiles?
We accept returns on unused textiles, such as rugs and bedding, within 30 days of delivery. Items must be in their original packaging with all tags attached.
Are your wood products sustainably sourced?
Yes, we prioritize sustainability. 90% of our wooden furniture is crafted from FSC-certified timber or reclaimed materials to ensure environmental responsibility.
What should I do if my order arrives damaged?
Please inspect your delivery immediately. If you notice any damage, contact our support team within 48 hours with photos of the item and packaging for a full replacement.
Can I track my order in real-time?
Absolutely. Once your order ships, you will receive a confirmation email containing a tracking link to monitor your shipment's progress until it reaches your door.